Terms of Service

Last updated: 2026-05-10

Acceptable use

Xentr is licensed for use within your manufacturing operation. You may not resell access, attempt to reverse-engineer the platform, or use the service to ingest data you do not have rights to.

Service availability

Xentr targets 99.9% uptime for the API and product UI on Growth and Enterprise tiers, measured monthly. Edge connectivity depends on your own network. Scheduled maintenance is announced at least 48 hours in advance via the in-product banner.

Customer data

Your production telemetry and configuration belong to you. We process it on your behalf to operate the service. On termination we provide a 90-day window for data export before deletion.

Limitation of liability

Xentr's liability is capped at the fees paid in the preceding 12 months. We do not guarantee that the service will detect every quality deviation, downtime event, or production anomaly — operators remain responsible for production decisions.

Changes

These terms will be replaced by a customer agreement signed at the point of subscription. Material changes are announced 30 days in advance.

Contact

Legal questions: legal@xentr.ai.

This page describes our default position; signed customer agreements take precedence where they differ.